Service HUB Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Role : Service Hub Specialist ( UAEN ONLY )
Location : RB-AUH East & Al Dhafra Region
Role Purpose:
The Services Hub Specialist is responsible for ensuring the smooth and efficient delivery of services across multiple branches acting as centralized point of contact for service-related inquired and operations. This role involves working closely with ROM Branches and other team members to ensure high-quality service delivery customer satisfaction and operational efficiency
Key Accountabilities of the role
Specialist Skills / Technical Knowledge Required for this role:
1. Bachelors degree in business administration Finance or related Field (preferred).
2. Minimum of 2-3 years of experience in the Banking industry preferably in Customer service or operation.
3. Proficiency in banking systems and service platforms
4. Excellent communication and interpersonal skills. 5. Strong problem-solving and decision-making abilities.
6. High attention to detail and accuracy.
7. Adaptability to change and proactive attitude toward process improvement.
8. Proven ability to handle customers inquiries and escalation
9. Experience working collaboratively with cross-functional teams to achieve common goals.
10. Broad knowledge of ADIBs Retail Banking financial products & services
11. Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
12. Good Knowledge of UAE banking practices regulations & risks
13. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
14. General awareness of competitors in the local market
15. Management Information skills
Required Experience:
Unclear Seniority
نوع التوظيف
دوام كامل
