Hub Quality & Continuous Improvement Manager

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The opportunity

As Hub Quality & Continuous Improvement Manager in Middle East & Africa you will manage the Quality & Continuous Improvement function within a versatile team at the center for the Green Transformation. Your responsibility will be to boost our Quality and Customer Satisfaction with unwavering support from management. You will lead a small team but will rely on leveraging the rest of the organization for success.

How youll make an impact

• Define and implement the Hub MEA Quality and CI strategy including governance of Quality and CI function in line with business needs and directives.
• Act as an advocate for the Customer by ensuring the Voice of Customer is represented throughout the value chain.
• Manage the Quality Management System and coordinate the continuous improvement of our business processes.
• Accountable for maintaining and securing required Certifications in all units within scope.
• Establish process performance indicators and ensures effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
• Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure.
• Manage resolution of high-profile customer non-conformities. Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions.
• Act as a Role Model and Change Agent for the behavior required to support a Quality Culture. Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies.
• Deploy and implement the Continuous Improvement Frame-
  work Support prioritization and execution of portfolio of improvement projects aiming to improve quality operational performance and Customer satisfaction.
• Living Hitachi Energys core values safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• You hold a masters degree in an engineering field and have extensive experience from industry and expertise quality management.
• Prior experience of managing a multisite Quality Management System and leading an engineering organization through a certification process.
• Certification in related disciplines such as Lean Six Sigma Quality Auditing etc.
• Demonstrated skills in running improvement events such as RCAs Lean Action Workouts Kaizen and other change management events.
• Strong ability to influence and inspire through personal leadership.
• Effective communication and negotiation skills at all levels from senior leadership to individual contributors and on a global basis with remote multicultural teams.
• Accustomed to prioritizing safety integrity and quality and inspiring others to do the same through demonstrated leadership.
• Proficiency in both spoken & written English language is required.

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