Client Services Rep

Job Overview
Under broad guidance ensures clients obtain maximum value from products and services in order to facilitate a positive and productive longterm relationship either broad client or offering focused.

Share responsibility as part of the team that drives over US$12m in info and data business.

Essential Functions
Ensures fulfillment of contract specifications and adhoc client requests to build client satisfaction under supervision.
Assists team members to build establish and maintain effective business relationships with clients to proactively support their needs as their daytoday contact possibly focused on a specific product or service.
Ensures through review and verification that the product deliverable meets the customers specifications including timeliness and quality.
Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
Monitors performance against existing service agreements and ensures clients obligations are met.
Researches analyzes and responds to client that require an indepth understanding of the client specific business line and/or therapeutic market.
May conduct product/services and process training for clients and other employees.
May conduct service meetings at client sites.
Represents IQVIA on external client projects.
May mentor and lead other client service reps and represent the manager in their absence.

Qualifications
Bachelors Degree Req
Four (4) years of related work experience Req
One (1) to two (2) years experience as an IQVIA Client Service Representative Req
Broad knowledge of the concepts practices and procedures of the client service representative field Req
Broad knowledge of IQVIA products and the Pharmaceutical industry Req
Meeting facilitation presentation and training experience Req
Proficiency in PC applications such as Excel
Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
Demonstrated problem solving analytical and strong customer service skills
Demonstrated ability to develop and maintain relationships in a diverse business environment
Ability to travel to clients and IQVIA offices as appropriate

Accreditation preferred in multiple business lines of IMS service certification program Req

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at