Guest Service Ambassador Team Leader

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the citys lively downtown district with modern luxury and awardwinning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5star hotel is one of the tallest in the world consisting of two towers with 1608 rooms and boasts aweinspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese Italian Indian and Thai cuisine. For those planning an event in downtown Dubai UAE our hotel offers 80000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation meals on duty Transportation and:
  • World class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your daytoday tasks.

OUR EXPECTATIONS FROM THE ROLE:

Guest Experience Management: Ensure all guests are welcomed with a smile and maintain a professional demeanor at all times. Supervise the implementation of the JW Marriott welcome experience including offering welcome drinks or cold towels and ensuring guests are escorted to their rooms or elevators.

Operational Knowledge and Training: Stay informed about daily hotel operations including events changes and new procedures. Attend shift briefings training sessions and monthly meetings. Facilitate onthejob training for new associates and conduct hospitality audits for front desk associates.

Front Desk Operations: Oversee efficient checkin and departure procedures for guests ensuring accuracy and adherence to brand standards. Assign rooms and accommodate special requests as much as possible. Handle reservations according to correct procedures and be flexible according to business needs.

Customer Service and Communication: Maintain knowledge of hotel rates packages discounts and services provided. Communicate effectively with guests regarding credit policies procedures and any special requests or problems using the Guest Response Program. Answer telephone calls with proper etiquette and provide guests with requested information about the city and local attractions.

Compliance and Professionalism: Adhere to Marriott brand standards safety and emergency procedures. Follow daily banking procedures accurately. Report any unusual occurrences or requests to management promptly. Maintain cleanliness in work areas and ensure personal appearance conforms to standards.

In joining Marriott Hotels you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.