صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيRole: Student Recruitment Assistant
Grade: Grade 3
Appointment: Fulltime Openended
Department: MRAC Directorate
Location: Dubai Campus
About our School/Directorate/Team:
The Marketing Recruitment Admissions and Communications group is at the heart of attracting engaging and delivering exceptional student and stakeholder Admissions Office handles over 20000 applications to undergraduate and postgraduate programmes at our Scottish campuses each year as well as offering support and advice to admissions colleagues at our Dubai and Malaysia aim is to ensure that all applicants receive a highquality service that is timely and fair and we strive to put the applicant at the heart of everything we do.
Purpose of Role:
HeriotWatt is entering an exciting phase in terms of development of its professional services. We have centralised and realigned our recruitment and Admissions Teams in Edinburgh and are embarking on a journey to develop a new structure for our Dubai Campus and recruitment hub.
Reporting to the Student Recruitment Manager or Admissions Manager depending on responsibility the successful candidate will take the responsibility for coordinating and delivering a range of activities that enable Heriot Watt Dubai to achieve its ambitious student recruitment and admissions targets for both UG PG and research degrees. Student Recruitment Assistants are responsible for delivering customer facing events both on and off campus delivering customer service activities for all prospective students ensuring the university is promoted in relevant and attractive ways. This role requires focus on proactive robust followup service to convert prospects into enrolled students and processing of admissions applications.
Based in the Student Recruitment and Admissions Team of our Dubai campus you will work as part of the team that provides an exceptional level of customer service to all prospective students and applicants to the University guiding them from first point of contact through to enrolment. You will be the first point of contact for phone calls and emails and respond to these within agreed response times ensuring the needs of the enquirer are met and making full use of enquiry management and CRM systems in place. As part of the admissions function the role also requires you will work as part of the team which provides administrative support for the direct application processes.
Bringing together your passion for education and customer care you will have exceptional interpersonal skills attention to detail and be a selfstarter who can support prospective students while they embark on their journey with Heriot Watt.
Summary of Key Duties and Responsibilities
You will be part of the team providing a highquality frontline service to all enquirers to the University. Your main duties will be to respond to enquirers by phone or email dealing with daytoday queries at events and providing support for prospective students throughout their journey to Heriot Watt and assist with application processing. You will be working under the guidance of Student Recruitment Manager or Admissions Manager in Dubai.
Key duties and responsibilities:
Education Qualifications & Experience:
Essential
Desirable
Please note that this job description is not exhaustive and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.
How to Apply
Please submit your application via the HeriotWatt online recruitment system attaching a Cover letter describing your interest and suitability for the post and an updated CV
At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.
Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with wellbeing and inclusiveness at the heart of our global community.
HeriotWatt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.
The appointment is conditional upon successful completion of all Labour and Immigration formalities and the start date will need to be delayed if the employment visa is not in place.