Assistant Front Office Manager
نُشرت في :
03-05-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
- Oversees the Front Office operations including the Reception CID Bell Desk Concierge Guest Relations and Valet Parking and to personally supervise the above in the involved supervisors absence ensuring that the hotel standards and procedures are fully known and followed.
- Ensure a proper coverage and supervision of the Front Office sections at all times.
- To ensure appropriate stock level for the smooth run of the Front Office operations and to approve requisitions accordingly.
- To be present in the reception or lobby during checkin and checkout time or any event and to socialize with guests playing a Public Relations role.
- Ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- Ensure that the privacy of the guests and the confidentiality of the information is respected. To act as a representative of the Management when dealing with guest complaints or if a member of the Front Office team is facing difficulties that she/ he cannot solve on her/ his own.
- Manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
- To be fully aware of and to report all guest comments or complaints.
- Ensure that Guest History records are accurately maintained and all recurring guests are preregistered.
Qualifications :
- Previous experience in the hospitality industry preferably in a front office management role.
- Strong customer service skills with a passion for creating memorable guest experiences.
- Excellent verbal and written communication skills in English. Proficiency in any additional language is a significant advantage.
- Ability to manage guest requests and preferences efficiently calmly and courteously.
- Highly organized with the ability to multitask and maintain high standards of professionalism and efficiency.
- A team player with a positive attitude and a strong work ethic.
- To ensure that the vision and mission and Sofitel Philosophy of the organization are shared with all colleagues and reflected in the actions of management.
- Must be proactive and able to handle highpressure situations with ease.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
