Director of Rooms
نُشرت في :
30-04-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
The Position
The Director of Rooms has overall responsibility and manages the Rooms Division department including Front Office Concierge Raffles Club Lounge Royal Service and Transportation. He/she is accountable for the asset and performance such as Rooms revenue and profitability competitive RevPAR index guest satisfaction brand consistency and employee engagement. This role ensures seamless guest experiences aligned with the Raffles brand standards leading teams with a focus on luxury service delivery operational excellence and revenue optimization.
KEY ROLES & RESPONSIBILITIES
- Maintain complete knowledge of:
- All hotel features/services
- All room types numbers layout dcor appointments and locations
- All room rates special packages and promotions
- Daily house count and expected arrivals/departures
- Previous days pickup and anticipated business levels
- Room availability status for any given day
- Scheduled inhouse group activities locations and times
- Tour hotel daily; audit colleagues adherence to Raffles service standards in all phases of service and job functions; follow up with designated employees where needed
- Review departmental/divisional profits payroll expenses rooms expenses cost per occupied room previous days occupancy and room revenues
- Conduct daily briefings review all information pertinent to the days business
- Prepare weekly work schedules and Manager on Duty schedules in accordance with the staffing guidelines and labour forecasts; adjust schedules to meet business demands
- Conduct weekly meetings with departmental managers and review all information pertinent to the weeks business
- Observe and review guest feedback / comments and confer frequently with the team to ensure guest needs are being met
- Work in coordination with Housekeeping and Guest Experience for smooth operations without direct responsibility over these departments.
- Collaborate with Housekeeping leadership to ensure rooms are guestready
- Collaborate closely with the Guest Experience leadership to ensure seamless communication and deliver an elevated memorable experience for all guests.
- Maintain and exceed brand standards by developing and enforcing SOPs ensuring training and consistency across touchpoints
- Drive guest experience metrics including LQA scores Forbes standards and guest satisfaction surveys (e.g. TrustYou)
- Lead and develop management teams through coaching training and performance evaluations.
- Monitor and handle guest complaints in an expedient and effective manner
- Anticipate soldout situations/and know how many rooms are overbooked; assist in locating alternative accommodations for guests and assist in walking and following up with guests in accordance with hotel policies and procedures
- Review all outoforder rooms daily with respective departments to determine most current status and estimated date for return to room inventory
- Complete work orders for submission to Engineering for prompt maintenance repairs
- Prepare monthly quarterly and yearly Rooms Division financial forecasts
- Prepare annual capital expenditures report
- Monitor monthly status of all accrual categories i.e. uniforms etc.
- Provide training and development opportunities for all management employees
- Conduct annual / semiannual performance reviews for all managers; provide performance feedback to all staff; handle disciplinary problems and counsel managers and staff
- Facilitate divisional and departmental management meetings
- Monitor and facilitate all Internal Defect Reports relating to the Rooms Division
- Work with appropriate departments in setting future rates and special packages
- Assist with facilitation of all quality auditing processes
- Mentor and train appropriate employees for upward growth
- Acts as Brand Ambassador with all our key contacts regular guests and maximizes guest engagement and drives a culture of guest relations with her teams
- Stay abreast of industry trends and integrate best practices to elevate guest experience and operational efficiency
Qualifications :
- Minimum 5 years of luxury hotel experience in Rooms Division leadership ideally within a resort or ultraluxury brand
- Proven experience managing large multicultural teams in a high guestvolume environment.
- Strong understanding of luxury guest expectations cultural sensitivities and personalized service delivery.
- Experience with Property Management Systems (PMS) preferably Opera Cloud or similar.
- Excellent communication conflict resolution and guest recovery skills.
- Strong business acumen with budgeting and forecasting capabilities.
- Flexible and solutionsoriented mindset with the ability to remain calm under pressure.
- Deep understanding and embodiment of Raffles commitment to emotional luxury creating genuine heartfelt moments of connection that leave lasting impressions.
- Passionate about curating legendary service through storytelling personal touches and anticipatory care
- Proven ability to inspire engage and lead large multicultural teams with empathy presence and emotional intelligence.
Additional Information :
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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