Support Engineer
نُشرت في :
27-04-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Support Engineer
We are seeking a Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a handson role requiring the ability to handle various priorities with expertise and exceptional judgment.
Principal Responsibilities
- Deliver highquality white glove 1st to 3rd line support to all users in a courteous professional manner.
- Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
- Produce technical documentation/knowledgebase articles.
- Confident troubleshooting for Microsoft Windows OS Linux OS (advantageous) Microsoft Office including O365 Trading & Market Data applications including Bloomberg Mobile computing.
- Strong analytical and problemsolving skills across the infrastructure stack including cloud technologies.
- Ability to work independently and under pressure.
- Flexible in approach comfortable dealing with ambiguity when necessary.
- Contribute ideas to improve current technology and team operations.
- Identify and help to automate processes within Infrastructure.
Qualifications/Skills Advantageous
- Experience working at a finance company supporting trading applications.
- Quick learner Detail oriented; Demonstrable thoroughness and strong ownership of work.
- Onboarding users onto technology systems including remote workstations.
- Familiar with PC hardwaresoftware troubleshooting and deployment practices for desktops.
- Ability to troubleshootscript in PythonPowerShell.
- Citrix VDA infrastructure and application support including Dell thin terminals.
- Experience in enterprise change management and outage escalation procedures.
- Able to effectively provide support to remote locations including home setups.
- Comprehensive knowledge of Windows 1011 Microsoft Office 2021/O365.
- Broad understanding of mobile tech including Intune Android and IOS devices.
- Cisco and IPC phone support.
- WebexZoomSlackTeams support including Video calls & content sharing.
- Experience working with 3rdparty vendors to resolve complex issues.
- Excellent written and verbal communications skills as well as strong customer service experience.
- Demonstrate an ability and interest in having a handson approach to the trade floor support function.
نوع التوظيف
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
