Technical Account Manager ES - GTSS - EMEA

At Amazon our vision is to be earths most customercentric company. In 2006 we launched Amazon Web Services giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon. Amazon Web Services (AWS) is a secure cloud services platform offering computing power database storage content delivery and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility scalability and reliability.

The Role
Being part of a pool of trusted advisors youll have a direct impact in helping our OnRamp customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of AWS services. This includes a range of products including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. Youll provide advice on architecture support strategy project and launch planning as well as ongoing operational issues.
Watch a short video about life as a Technical Account Manager here: https://bit.ly/3alg2gH






Key job responsibilities
Youll build solutions provide technical guidance and advocate for the customer
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
Develop trusting relationships with customers understanding their business needs and technical challenges
Using your technical acumen and customer obsession youll drive technical discussions regarding incidents tradeoffs and risk management
Consult with a range of partners from developers through to Csuite executives
Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
With a bias for action youll proactively find opportunities for customers to gain additional value from AWS
Provide detailed reviews of service disruptions metrics detailed prelaunch planning
Solve a variety of problems across different customers as they migrate their workloads to the cloud
Uplift customer capabilities by running workshops brown bag sessions etc.
As we continue to rapidly expand in EMEA youll have plenty of opportunities to develop your technical consulting and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentorship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption We would love to hear from you.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.


2 years of technical engineering experience
Bachelors degree
Experience with operational parameters and troubleshooting for one 1 of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

Experience scripting languages and coding skills for one 1 or more of the following: Ruby C/C/C# Node.JS Java Python and PHP
Experience in customerfacing business presentations covering business and technical aspects or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/howwehire/accommodations for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.