Hostess

• JOB DESCRIPTION
• Takes reservations for breakfast, lunch, or dinner.
• Plans and organizes reservations on restaurant seating chart.
• Greets guests as they enter the restaurant.
• Seats guests in an open section or at a reserved table.
• Provides guests with menus and ensures they are seated comfortably.
• Assigns guests evenly across different servers’ sections in the restaurant.
• Maintains restaurant’s seating chart throughout the shift.
• Adds guests’ names to waitlists as necessary.
• Takes drink orders for guests as they wait, or directs them to the bar area as necessary.
• Notifies guests when a table is ready.
• Keeps the hostess station neat and organized.
• Assists in rearranging tables for large parties.
• Reports any problems or issues to restaurant manager.
• Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively.
• Addresses and resolves customer concerns and complaints.
• Reorganizes seating chart in the event that a server calls in sick.
• Keeps in contact with servers to make sure the seating chart is properly balanced.
• Thanks guests for dining at the restaurant when they leave.

Requirements

• KNOWLEDGE & SKILLS
• Demonstrates excellent interpersonal and customer services skills.
• Pays close attention to detail.
• Exhibits excellent organizational skills.
• Maintains professional but friendly demeanor.
• Is capable of remaining patient and polite when speaking to frustrated guests.
• Demonstrates ability to read and interpret restaurant’s seating chart.
• Works well with a team.
• Communicates clearly and effectively.
• Possesses stamina required to remain walking and/or standing for an entire shift.
• Demonstrates strong problem-solving skills.