Butler

Sofitel Dubai Jumeirah Beach is a luxury five-star hotel located in Jumeirah Beach Residence and opens directly onto Dubai’s most popular recreation promenade The Walk as well as the new beachfront low-rise leisure and retail destination The Beach. Luxury stays and culinary excellence are the hotel’s cornerstones. All 444 rooms and suites overlook the azure waters of the Arabian Gulf and Ain Dubai. Guests can indulge in exquisite international flavours at the Infini Pool Lounge and Café Concierge our all day dining restaurant Club Millésime.

What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
• Inform reporting managers about any guests complaints / requests and liaise with the department concerned to ensure immediately follow up.
• Report any unusual occurrences or requests to the Duty Manager and / or Front Office Manager.
• Maintains accurate records / documentation, as per operational and organizational requirements.
• Practices suggestive selling and able to familiarize guests to hotel facilities.
• Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• Handling telephone calls at the Club Millesime desk.
• Handle VIP guests’ requests and personally be available when needed.
• Be familiar with the operational procedures.
• Participate in regular meetings and briefings as scheduled.
• Understand and abide by all safety rules, emergency procedures and fire prevention regulations.
• Participate in any scheduled training and development programs that may improve personal or departmental standards.
• Report to duty punctually wearing the correct uniform and nametag.
• Maintain a high standard of personal appearance and hygiene.
• Carry out other duties as assigned.

Your experience and skills include:
• Have a minimum of one year experience handling a similar role.
• Have the ability to work under pressure and in a fast-paced environment.
• Have the ability to communicate effectively with the team and deliver consistently.
• Prior experience working with Opera.
• Fluency in English is compulsory.