Spa Receptionist

• Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.

t
• Greet members and Guests in a friendly and efficient manner.

t
• Escort Guest as required.

t
• Knowledgeable about all aspects of treatments and the facility.

t
• Knowledgeable in a spa therapy

t
• Provide information and literature about facility in person and via telephone.

t
• Control entry into all areas of facility by restricting all unauthorised individuals.

t
• Collect moneys or other suitable payment from clients for all services rendered.

t
• Operate point of sale system.

t
• Treatment bookings/scheduling.

t
• Clerical duties.

t
• Give tours of spa, as required.

t
• Ensure smooth operation of reception.

t
• Respond to inquiries by phone and in person, providing complete details of all spa aspects.

t
• Handle special assignments.

t
• Co-ordinate sales packets, when needed.

t
• Maintain office files/records.

t
• Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).

t
• Assist in the operation of all spa departments: