Senior Director of Grocery and Retail Marketplace

We are currently seeking a visionary leader to lead the regional function for the grocery and retail vertical (local shops) with responsibility for driving growth efficiency and innovation across 8 markets. The local shops business is a marketplace that connects our customers to their favourite neighbourhood supermarkets specialty stores pharmacies and more. 

Reporting to the SVP of Quick Commerce you will work alongside the senior leadership team function heads and market heads while directly managing team performance operations excellence and commercial excellence. This role will work closely with the Senior Director of Local shops who manages the head of local shops in each country.

Key areas of responsibility:

Strategic leadership:

• Define and implement comprehensive strategies for the groceries and retail vertical across all 8 markets while working closely with the senior director of local shops

• Develop and manage Objectives and Key Results (OKRs) to ensure measurable progress and success

• Collaborate with market leaders and other regional functions to align strategies with overall business objectives

Business Growth:

• Drive revenue growth by identifying new market opportunities and expanding service offerings shape scalable solutions for improved choice and offering across all verticals 

• Develop solutions and frameworks to improve vendor offering and experience to strengthen marketplace dynamics

• Analyse market trends and consumer behaviour across markets to reach and maintain leadership position

 Operational Excellence:

• Drive operational efficiency across the region identifying and implementing best practices 

• Standardize processes across markets to ensure consistency and improve performance

• Optimize order fulfilment and delivery processes for better customer experience and reduced costs

Product and Technology Innovation:

• Work closely with Product teams to enhance the user experience 

• Implement datadriven decisionmaking processes across the region leveraging analytics to improve operations and customer satisfaction.

• Explore and implement innovative solutions and automations across different parts of the business

Team Leadership:

• Lead and develop a highperforming team of directors and senior managers as leads of function

• Cultivate a culture of innovation accountability and continuous improvement

• Act as a mentor and coach to nurture talent within the organization

Qualifications :

• 10 years of experience in leading functions or business units. Previous experience in management consulting or ecommerce/quick commerce will be an added advantage. 

• Proven track record of developing and executing successful strategies in a multimarket environment.

• Strong understanding of the groceries retail and food delivery landscape across diverse markets.

• Experience with operations management business growth strategies and profitability optimization.

• Excellent leadership and interpersonal skills with the ability to influence and align stakeholders at all levels and manage senior leadership

• Demonstrated ability to drive operational efficiency and standardize processes across complex organizations.

• Experience in setting and managing OKRs and KPIs.

• Strong analytical and problemsolving skills with a datadriven approach to decisionmaking.

• Excellent communication skills in English; additional regional languages are a plus.

• MBA or equivalent advanced degree preferred.

Remote Work :

No

Employment Type :

Fulltime