Assistant Outlet Manager

• To promote and ensure guest satisfaction achieved through his/her ability to develop and maintain a strong team environment placing emphasis on Associate satisfaction and delivery of prompt courteous service.
• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
•  Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
•  Assist in maintaining a highly motivated and well trained staff
•  Open and close shift in accordance with Managers Checklist.
•  Train maintain and enforce all Anantara Service Standards
•  Properly execute revenue and check control procedures on shift
•  Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
•  Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders inspections etc.
•  Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling time adjustments etc.)
• Assist any Associate in his/her job performance when required to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
•  Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
•  Identify and recommend incentive programs new ideas and methods of operation
• This is a highlyvisible guest service position requiring above average communication skills interacting professionally with guests.

Qualifications :

• College diploma in Hotel Management or related field.
• Minimum experience of 23 years in a Food & Beverage role in luxury hotel
• Passion for leadership and teamwork.
• Excellent communication skills in English
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.

Additional Information :

• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Managers Checklist.
• Train maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders inspections etc.
• Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling time adjustments etc.)
• Assist any Associate in his/her job performance when required to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs new ideas and methods of operation

Remote Work :

No

Employment Type :

Fulltime