Senior Service Desk Engineer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Were Hiring: Senior Service Desk Engineer
Location: Remote/Offshore (Egypt)
Industry: Banking IT Support
Are you a seasoned IT professional with a passion for delivering exceptional customer service and solving complex technical issues We have the perfect opportunity for you!
Job Purpose: As a Senior Service Desk Engineer you will be responsible for providing timely professional and accurate support for IT issues across a global banking environment. Your role will involve troubleshooting resolving and escalating issues related to hardware software VDI networks and peripherals ensuring seamless service to employees worldwide.
Key Responsibilities:
- Handle IT Service Desk hotline calls and tickets delivering prompt solutions.
- Investigate and resolve technical problems through knowledge databases and research.
- Provide exceptional customer service during escalated situations.
- Track and document all issues in ITSM ticketing software.
- Maintain and update knowledgebase articles and SOPs.
- Train and mentor new engineers during their onboarding process.
- Support SD Team Lead and Manager in enhancing efficiency and improving processes.
- Ensure high employee morale and foster a collaborative team environment.
- Assist with Field Engineering tasks and critical incidents when needed.
What Were Looking For:
- Expertise in VDI environments Windows 10 hardware/software installation and desktop/laptop/printer maintenance.
- Experience with ITSM ticketing tools and statistic reporting.
- A Bachelors degree in Computer Science or related field.
- 8 years of handson experience with troubleshooting.
- Strong communication skills both written and oral.
- Leadership and team collaboration skills.
If youre ready to take your IT support career to the next level and join a dynamic global team we want to hear from you!
Apply Now or connect with me for more details!
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نوع التوظيف
دوام كامل
