Front Office Supervisor - SO Uptown Dubai

First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

As a Guest Service Agent you will:

Assist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guestrelated issues.

Process all guest checkins by confirming reservations assigning room and issuing and activating room key.

Process all payment types such as room charges cash checks debit or credit. Set up accurate accounts for each guest upon checkin (i.e. sharewiths separate room/tax/incidentals comp).

Anticipate soldout situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

Block rooms in the computer and identify designated requirements and requests.

Support appropriate individuals of the Front Office department as necessary to resolve guest call request or problem. Coordinate with Housekeeping to track readiness of rooms for checkin.

Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

Assist management in hiring training scheduling evaluating counselling disciplining motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Report accidents injuries and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time.

At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. Were all expected to show initiative empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests enquiries preparing reports operations or just sharing with a guest what is hot in Uptown from a guests perspective every exchange should feel seamless and effortless.

At all levels and positions within our organization our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures maintaining confidentiality protecting company assets and upholding quality standards. Because were an avantgarde and stylish brand were also passionate about maintaining a professional uniform personal appearance and bespoke communications. There is no room for ego: come as you are humble and kind. At SO/ we work hard but make it fun.

You will constantly be on the move walking about and being handson. You might even need to lift carry push pull and place objects weighing less than 10 pounds without assistance. Most of all our aim is to do things right not just the first time but every single time to the benefit of our guests our hotel and each other because were all in it together!

Qualifications :

A successful Supervisor:

• Has some experience / understanding of LuxuryLifestyle
• Has great conversational skills and teamworkoriented
• Has a Positive outlook and outgoing personality
• Enjoys elevating the status quo and finding new ways to create memorable experiences
• Oasys / Opera and other hotel operations systems is a plus

Remote Work :

No

Employment Type :

Fulltime