Inform guests with savvy knowledge of hotel its services the city and local happenings
Ensure all requests are dealt with accurately and they receive the appropriate service attention and follow up
Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation walk ins VIP guests groups etc.
Follow up on all arrivals using the prescribed procedure modification of registration cards special requests rate changes room changes and account inquiries reservation inquiries
Deal with all guest requests accidents and/or thefts promptly no later than within a 20 minutes response time record all matters in Nuvola or hotel specific recording process.
Update and maintain the reception hand over book pass on all guest feedback to the Manager on duty so appropriate action may be taken.
Qualifications :
High School Diploma or equivalent required
One to two years in a public contact position preferably in an upscale or lifestyle brand hotel
Enter and locate work related information using computers and/or point of sale systems
Ability to spend extended lengths of time viewing a computer screen
Possess a gracious friendly and fun demeanor
Ability to multitask work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English.
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا