Job responsibilities and essential job functions include but are not limited to the following:
- Report to work on scheduled time wearing the proper uniform and nametag at all time
- Maintain a clean and safe work environment
- Inform Guests about all other hotel services and promotions upon request
- Maintain good working relationships with all fellow Colleagues
- Keep an uptodate knowledge of the menu beverage list and wine list
- Maintain the telephone etiquette at all times
- Take Guest orders accurately honoring all special requests
- Process pre ordered meals
- Up sell orders / suggest food & beverage items as per orders
- Give appropriate preparation and delivery times
- Enter Guest orders in Micros POS
- Communicate all incoming orders to servers properly
- Keep track of all incoming and outgoing orders on floor sheets
- Close checks accordingly upon return of servers
- Process daily amenity list
- Handle Guest inquiries and complaints
- Coordinate with refreshment centre Colleagues for check out / refill bar / remove bar or alcohol remove requests promptly
- Run end of shift reports
- Drop cash payments
- Assist with tray and table set ups if necessary
- Assist with side work if necessary
- Drop checks to accounts
- Process all internal catering requests
- Prior to service: inform yourself about the menus and hours of operation of each outlet within the hotel as well as any ongoing events or promotions.
- Answer phones within 3 rings and do not put guests on hold without their permission. Guests must not remain on hold for more than 30 seconds; alternatively offer to return the guests call within 3 minutes.
- Acknowledge guests by name speaking in a clear and friendly manner.
- Communicate in an engaging manner anticipating and understanding the guests needs.
- Guest conversation should be warm and attentive.
- Offer recommendations and suggestions prior to food order being placed.
- Ask the guest about required condiments and preferred cooking temperature if applicable
- Confirm amount of place settings.
- At breakfast the order taker must ask if the guest has received their daily newspaper; if not offer to include it with the breakfast order.
- Provide the guest with the actual time that the order will be delivered (e.g. hour and minute) rather than the amount of time required.
- Awareness of guests time circumstances and wellbeing should be considered in all interactions.
- Wow guests in situations that present themselves as opportunities.
- Thank guests using their name where appropriate.
Qualifications :
- Must possess outstanding Guest services skills professional presentation and sophisticated communication skills
- Proficient in the English language (verbal & written) second language is an asset
- Must be able to handle a multitude of tasks in an intense ever changing environment while remaining calm and collective
- Must be flexible in terms of working hours
- Must know various food & beverage terminologies
- Working knowledge of Micros & MS Office is must
- 2 years minimum experience in customer service
- A hospitality diploma is an asset
- Must have the ability to handle cash effectively and accurately
Physical Aspects of Position (include but are not limited to):
- Sitting throughout shift
- Occasional walking and standing
- Occasional lifting and carrying up to 20 lbs.
- Occasional pushing and bending
Remote Work :
No
Employment Type :
Fulltime