Job Summary: We are seeking a friendly organized and professional Frontofhouse Receptionist to join a reputed/elite wellness center in Dubai. The successful candidate will be the first point of contact for the members and customers. Plays a vital role in ensuring a welcoming and efficient environment. This role requires excellent customer service and administration skills attention to detail and the ability to manage multiple tasks simultaneously.
Key Responsibilities:
- Greet and welcome clients and visitors with a positive and helpful attitude.
- Answer screen and direct phone calls to the appropriate personnel.
- Schedule and manage appointments using our booking system.
- Respond to client inquiries and provide information about our services treatments and wellness programs.
- Maintain a clean organized and welcoming reception area.
- Handle client checkins and checkouts including processing payments and providing receipts.
- Assist with administrative tasks such as data entry filing and maintaining client records.
- Coordinate with wellness center staff to ensure smooth operations and exceptional client service.
- Promote and sell wellness center services memberships and products.
- Handle cash from daily sales and assist in banking/deposit. Also maintain and update daily sales and cash reports.
- Handle client complaints or concerns professionally and escalate issues to management when necessary.
Qualifications:
- Minimum 2 years of experience preferably within a wellness or hospitality setup.
- Bachelors degree/diploma or equivalent.
- Previous experience as a receptionist front desk representative or similar role preferred.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and familiar with booking and scheduling software.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in stressful situations.
- Friendly and customerfocused attitude.
- Knowledge of wellness practices equipment and services is a plus.
Physical Requirements:
- Presentable with excellent communication skills in English.
- Ability to stand and walk for a continuous period.
- Ability to lift up to 20 pounds.
Working Hours:
Fulltime. Could be opening closing or midshift.
Benefits:
- The basic monthly salary is 5000 AED
- Health insurance Visa and Ticket.
Besh Wishes
- The basic monthly salary is 5000 AED
- Health insurance Visa and Ticket.
Remote Work :
No