Product Operations Manager - Careem Pay - Careem

Dubai United Arab Emirates

Careem Pays vision is to become the leading digital financial services platform of the region serving consumers captains and merchants. Its purpose is to empower people to lead better lives by simplifying their payment experiences and access to financial services.

As an earlystage startup within Careem we are building a team of energized startupminded colleagues who are super excited about the massive fintech opportunity in the region.

About the role

We are seeking a highly motivated and detailoriented Product Ops Manager to join our Careem Pay team. The Product Operations Manager will play a crucial role in optimizing our product and striving to make every customer experience as streamlined as it can be.

What youll do

• Product excellence: Identify root causes and solve product issues to drive product excellence establish internal best practices and work with our partners to streamline processes on an ongoing basis.
• Data Analysis: Collect organize and analyze both quantitative and qualitative product data. Leverage insights from product usage data Net Promoter Score (NPS) product stickiness customer feedback feature requests and support tickets to inform product decisions.
• Experimentation: Manage the entire product experimentation process by tracking sequencing and implementing experiments. Develop and refine processes to drive efficiency and eliminate friction.
• Strategy Development: Foster crossdepartmental collaboration around the product. Use product insights to identify areas for improvement and inform strategic business decisions.
• Process Optimization: Streamline operational tasks and improve communication and efficiency within the product team allowing product managers to focus on product development and customer satisfaction.
• Feedback Loops: Accelerate feedback loops between the product engineering and customer success teams to enhance feature adoption and overall product performance.

What youll need

• Strong analytical skills with proficiency in data analysis tools (e.g. SQL Excel Tableau).
• Be highly detail oriented and customer obsessive striving to make every customer experience as streamlined as it can be.
• Experience with product management and experimentation tools (e.g. Jira A/B testing platforms).
• Excellent communication and interpersonal skills with the ability to collaborate effectively across teams.
• Proven track record in managing complex projects and driving process improvements.
• Familiarity with agile methodologies and product development lifecycle.
• Strong problemsolving skills and a proactive approach to identifying and addressing challenges.