Contact Centre Operator-ADAC Customer Service

Key Accountabilities: Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties. Answer calls within the agreed KPI (Key Performance Indicator) and to priorities calls in accordance with procedure. Fast and efficient handling of queries with clients. Record tenant/Client and system fault requests on the CAFM system accurately. Assign, generate and schedule job cards for technicians and building managers. Communication with site management and staff relating to calls/emails received. Follow-up with clients/tenants and technicians re job cards issued.