Service Center Agent

Job Description PRIMARY RESPONSIBILITIES: Guest Service Responsibilities The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality. The Service Center Agent must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers first impression of Hotel is a lasting one of genuine warmth and friendliness and of high standards. Follow up: The Service Center Agent will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.