Implementation Coordinator

Essential Duties:

• Collaborate with the team and brands in creating documentation, guidelines, standards, and best practices across all brands.
• Point of contact, post sale, for onboarding customers in the project management tool and establishes guidelines and expectations.
• Responsible for coordination and administration of shipping needs for domestic and international customers.
• Assists in creating and updating brand documentation for the onboarding phase of new customers at Actabl.
• Communicates project status, issues, and risks to management.
• Serve as a point of contact for the quality check during the Review-It phase.
• Serve as a point of verification for day to day operations ensuring that projects and contracts are accounted for correctly.
• Assist in onboarding implementation staff by introducing new hires to department tools and processes.
• Other duties or functions may be assigned.
  

Requirements

• 1-3 years in a Customer Service, Customer Support, or other customer facing role
• Sales experience preferred but not required
• Ability to take direction and a desire to learn
• Proven attention to detail
• Knowledge of project software a plus
• Ability to juggle competing priorities
• This position is customer facing and requires excellent communication skills
  

Key Competencies:

• Excellent verbal and communication skills
• Time management and ability to juggle multiple tasks.
• Critical thinking and problem solving to ensure successful on-time project delivery.
  

Work Environment: Fully remote

Employees at Actabl are eligible for the following benefits:

• Competitive Pay
• Excellent benefits: health, dental, and vision insurance
• Traditional & Roth 401(k) plans with employer match
• Discretionary time off
• Flexible work arrangements
• Robust company holiday list and winter closure
• Leadership development