Collection Process - Officer

Debt Collection:

• Contact customers via phone email or inperson visits to collect overdue payments.
  
• Negotiate payment plans and settlements within company guidelines.
  
• Ensure timely followup on all outstanding debts and maintain accurate records of communications.
  

Account Management:

• Monitor assigned accounts to identify outstanding debts and prioritize collection efforts.
  
• Analyze customer accounts and financial situations to determine appropriate collection strategies.
  
• Update and maintain customer records in the company s database.
  

Customer Interaction:

• Handle customer queries and disputes related to billing and payments.
  
• Provide clear and accurate information to customers regarding their accounts.
  
• Maintain a professional and respectful demeanor in all interactions with customers.
  

Reporting and Documentation:

• Prepare regular reports on collection activities status of delinquent accounts and progress towards targets.
  
• Document all collection activities and customer interactions accurately and promptly.
  
• Assist in the preparation of legal documentation for delinquent accounts when necessary.
  

Compliance and Policy Adherence:

• Ensure all collection activities comply with relevant laws and regulations in the UAE.
  
• Adhere to company policies and procedures for debt collection.
  
• Stay informed about changes in debt collection laws and practices.
  

Team Collaboration:

• Work closely with the finance customer service and sales teams to resolve outstanding issues and improve collection processes.
  
• Provide feedback and recommendations to improve collection strategies and reduce bad debts.
  

Training and Development:

• Participate in ongoing training programs to stay updated on best practices in debt collection.
  
• Share knowledge and best practices with team members to enhance overall team performance.
  

• Strong negotiation and problemsolving skills.
  
• Excellent communication and interpersonal skills.
  
• Ability to handle difficult conversations and manage conflict effectively.
  
• Proficiency in Microsoft Office Suite (especially Excel) and familiarity with accounting software.
  
• Attention to detail and strong organizational skills.
  
• Knowledge of UAE laws and regulations related to debt collection is an advantage.
  
• Fluency in English; knowledge of Arabic is a plus.