Director of Product Change Management

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
  

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Strong leadership qualities and organizational skills, as well as the ability to adapt quickly to changing priorities, assignments, and roles
• Prior experience leading a team of individual contributors
• Strong knowledge of Project Management and Agile tools such as JIRA
• Extensive hands on experience performing change impact assessments to determine impact to internal and external stakeholders
• Ability to collaborate with stakeholders (Business owners, Architects, Analysts, Developers, Project Managers, and others) in the creation of solutions for complex, global business problems. Ensure all stakeholders have a common understanding of all solution requirements
• Collect and transform information into useful and interesting content for customers and employees, which can convey ideas relevant to the industry
• Proactively identify and mitigate risks and issues, dependencies, and impacts
• Superior analytical and problem-solving skills to synthesize and communicate complex information effectively
• Excellent verbal and written communications skills, ability to quickly master new systems and/or processes, and the capacity to stay organized while managing competing priorities
• Strong executive presence and experience advising and interfacing business leadership on technology-related issues, excellent executive-level verbal and written communication
• Ability to independently drive projects through to completion
• Train teams on updates to processes
• Identify opportunities for process and tool improvement
• Drive complex projects in collaboration with product owners and cross-functional stakeholders at all levels
• Collect and transform information into useful and interesting content for customers and employees, which can convey ideas relevant to the industry
  

Additional Qualifications And Experience

• Payments experience preferred
• JIRA
• SharePoint and Wiki
• PowerBI
• Advanced-level knowledge of Microsoft Office Suite applications