Technical Support Associate

Description

The beta support team is a skilled, customer obsessed, support team that helps provide technical support to internal and external customer testing new products and features for Blink. When a customer needs technical support we dive deep and find ways to troubleshoot new products and report any issues to engineering so that we can release the best product we can for our customers. We are looking for exceptionally talented, bright and driven people to help support the role out of these new products.

Key job responsibilities

During Beta projects you will

• Assist testers who are encountering issues with new products and or features
• Identifying root-causes of tester issues, areas for improvement and providing valuable feedback to business and development teams
  

Outside of Beta projects you will

• Address customer concerns
• Provide a high level of technical support to customers
  

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - FL | Virtual Location - NC | Virtual Location - NH | Virtual Location - SC | Virtual Location - TX

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with Microsoft Office products and applications
• 2+ years of technical customer service experience
  

Preferred Qualifications

• 3+ years of customer service experience
• Bilingual