Executive Shipping Documentation

Job Descriptions

• Ensure the quality and accurate completion of Shipping Documentation processes are delivered by Shipping Documentation team within the agreed key performance indicators (KPIs), as defined in the Service Level Agreement (SLA).
• Ensure all the shipping documents release are compliance with the Company’s policies and procedures.
• Monitor incoming Letter of Credit (LC) and perform Letter of Credit check.
• Highlight the LC discrepancy to Sales & Marketing personnel and escalation for Management approval.
• Arrange collection of Bill of Lading or Letter of Credit.
• Submit or courier shipping documents to bank or customer.
• Resolve Shipping Documentation and bill submission issues.
• Perform Letter of credit discounting at Negotiation bank.
• Review Shipping documents / transactions processed and reports generated by Shipping Doc Executive.
• Manage and resolve issue raised by Business Groups or customers.
• Act as a mentor to staff and motivator to the team.
• Prepare, review backlog and cycle time reports; supervise team members to improve process flow times.
• Prepare Bill submission reports.
• Recommend and develop solutions for continuous improvements opportunities. Ensure successful implementation across the team and in Business Groups.
• Support new and existing team members through proper knowledge transfer; sharing of resource, knowledge and experience and best practice thereby ensuring quality is maintained through any staff transition.
• Monitor resource utilization and manage resource allocation.
• Create a positive work environment that fosters team performance.
• Cultivate customer service culture in team.
• Organize and conduct regular meetings and communications with team members.
• Coach team members to improve skills and knowledge required to perform his/her job effectively.

Requirements

• Degree holder in any disciplines. Preferable in Transportation and Logistic
• UCP 600 and INCOTERM 2010 / Letter of Credit checking knowledge
• High proficiency in English (Spoken, Written & Read)
• High proficiency in Microsoft Office