Sr Analyst Rider Operations

What’s On Your Plate?

As a Senior Analyst – Rider Operations MENA, you will influence decision-making and drive improvements across the region through quality and depth of analytical insights, procedures and recommendations for improvement. In particular, you will focus on the following:

• Performance Analysis and Advisory:
• Synthesise performance trends and insights, develop and test hypotheses
• Closely monitor the rider performance [RCR + Fraud] & compliance levels of each country and work closely with them to improve KPIs
• Identify opportunities for performance improvement regionally
• Analytical support for various initiatives and forums:
• Develop models, scenarios and recommendations
• Drive strategic analysis and provide recommendations for ad hoc requests, both from within the team and externally
• Help define the right KPIs, variables & targets for pilots/tests related to tech or operations and business cases
• Development of guidelines and SOPs for rider payroll management:
• Draft and implement SOPs related to payroll management to maintain accuracy and fast processing
• Technology implementation and roll out:
• Ensure the effective use and rollout of all Delivery Hero technology, tools and data models for rider operations management
• Guide and support each market on the use of technology to further improve their efficiency
• Provide data driven decisions on the product roadmap to further enhance efficiency and speed of our internal processes.
• Building a performance focused culture and ensure:
• Ensure adoption and utilization of regional KPI dashboards, processes and tools by the country teams, through needs analysis, demos / trainings, relationship building and change management
• Be a champion for knowledge/best practice sharing & standardization across country teams
• Work with teams throughout the lifecycle of programmes to ensure data-driven decision-making
• Making sure that a focus on outcomes and performance are integrated into everything we do.
  

What you need to be successful

What Did We Order?

• Minimum 2 years of working experience in operations management and performance
• Proficient in MS Excel, data analysis and SOP development.
• Basic experience in SQL and Tableau. Experience with Big Query and DataStudio.
• Excellent communicator who can influence without authority: you can make numbers speak, ensure full understanding of data and insight by stakeholders, and obtain buy-in on priorities and actions
• Results driven: you don’t stop at showing numbers or sharing the SOP, you don’t rest until your recommendations are heard, your guidelines are implemented, and action is taken
• Loves developing well-structured business cases and well-rounded proposals and recommendations
• Able to deal with ambiguity and solve it by developing hypotheses and testing them
• Able to deal with a high pace of change, and complex environments
• Extremely organized and process-driven, with high standards of quality
• Maturity to work independently on a day-to-day basis and have the wisdom to know when to collaborate, delegate and especially escalate
• Can manage a heavy workload effectively by setting priorities and managing expectations well