Team Lead - Rider Quality Support

What’s on Your Plate?

• Ensuring adherence to performance standards and operational protocols. Develop and manage patrollers' rosters based on city requirements and special events.
• Analyze performance data to manage and enhance patroller performance. Create and maintain comprehensive reports to identify areas of concern and showcase findings to the City Manager.
• Ensure patroller compliance with uniforms, data handling, tasks, and environmental health and safety regulations. Conduct spot checks and create SOPs for various patroller procedures.
• Design and deliver training programs to upskill patrollers, ensuring they meet and exceed job requirements.
• Serve as the primary contact between patrollers and various internal teams
• Oversee the documentation of legal fines, vehicle compliance, and the tracking of all legal document expirations. Prepare patroller invoices and purchase orders for financial processing.
  

What Did We Order?

• Qualifications: Diploma or Bachelor's degree with experience in logistics, operations, or a related field. Proficiency in data analysis and Microsoft Office Suite (Excel, Word)
• Skills: Strong leadership and conflict management skills, excellent time management, and the ability to work in a fast-paced environment. Must possess a solution-oriented mindset and the ability to manage complex logistical operations.
• Experience: At least 2-3 years of experience in a leadership role managing a logistical or driver team. Previous experience in compliance, training, and performance management is preferred.
• Language: English (Must)
• Hindi / Urdu (Preferred)
• Arabic (Optional)
• Additional Requirements: Flexibility in work hours and availability for travel. A driving license is preferred."