Sr Windows Desktop SupportNYC

Major Responsibilities:

• Primary responsibilities include handling day to day user issues and escalations, packaging, software deployments and patching standards.
• Experience with App Volumes Manager to create, provision, assign, update, edit, and delete, and manage AppStacks.
• Work with application owners to package, script and automate application installs with custom parameters.
• Experience in troubleshooting Windows operating systems to include application-level support.
• Administration of monthly patches deployments via SCCM to the VDI environment.
• Provide support off-hours and remotely (i.e., from home) when needed.
• Administration of monthly patches deployments via SCCM to the VDI environment.
• Maintain and support virtual desktop (VDI) platform VMware View brokers, monitor availability and performance of physical and virtual desktop systems.
• Responsible for creating and maintaining desktop images with SCCM 2012. Responsible for creating and maintaining thin client images (Wyse and Client Thin Clients).
• Create collections and advertisements for mass software distribution using custom scripting where needed.
• Create collections and advertisements for mass software distribution using custom scripting where needed.
• Maintain ongoing communications with support teams regarding application issue resolutions.
• Candidate must be able to work as part of a team in supporting an enterprise level infrastructure.
• Serve as the escalation point for IT Operations and Service Desk for OS-related issues.
  

Skills:

• Applications: SCCM, Office 365 (2010/2016), OS Deployment, Thin Client Image, VMWare vSphere/Horizon/View, MDOP
• OS: Windows 10
• Hardware: Wyse/Client Thin Clients
• Bachelor's degree in Technical, engineering, computer science or equivalent experience.
• 3+ years of experience supporting in a mission-critical environment.
• Good understanding of operating system administration (Windows).
• Ability to work in a fast-paced environment supporting real-time market data and trading.
• Organized and methodical troubleshooting skills
• Scripting and automation expertise.
• Excellent written and oral communication skills.
  

We can offer you

• A highly competitive compensation and benefits package
• A multinational organisation with 48 offices in 19 countries and the possibility to work abroad
• Laptop and a mobile phone
• 10 days of paid annual leave (plus national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
• Retirement savings plans
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world s leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work culture