ServiceNow Business Process Consultant

Primary Job Duties:

• Requirement Gathering/User Story Creation 50%
• Solution Design 20%
• System Testing 20%
• Troubleshooting 10%
  

Required skills/Level of Experience:

Career level with a complete understanding and wide application of technical principles, theories, and concepts. Working under only general direction, provides technical solutions to a wide range of difficult problems. Independently determines and develops approach to solutions. Minimum 5 years experience + bachelor s degree or equivalent (Associate degree +2 years experience; 6 years experience; or relevant professional certification); Successful completion of higher education which has not resulted in a degree may be counted as one year of experience. Experience working with ServiceNow HRSD for Federal customers, 1+ years; or experience working with ServiceNow (any module) for Federal customers, 2+ years.

• Experience with business process reengineering, user story creation, and/or requirements analysis for Federal HR customers, 3+ years.
• Excellent customer relationship management skills including effective oral and written communications, 3+ years.
• Experience working in agile teams, 2+ years.
• Experience in client-facing roles, 2+ years.
  

Preferred skills:

• ServiceNow Certified HR Implementation Specialists.
• Agile certification, preferably with SAFe.
• Experience with enterprise design thinking, 2+ years.