Manager IT Digitalisation

.Responsibilities:• Establish, manage and maintain strategic relationships with customers.• Regularly interact with functional groups within the IT and Digitalisation section to communicate and clarify customer requirements.• Perform as liaison between the enterprise and end-users, outside vendors, contractors and consultants to define and establish service and support requirements.• Investigate and resolve customer relationship problems.• Implement system changes through automation, process changes, management solutions and training.• Plan, direct and review the work plan for IT and Digitalisation employees.• Assign work activities, projects and programs.• Review and evaluate work products, methods and procedures.