Cloud Customer Success Manager

Additional Responsibilities

• Main contact for Oracle customers.
• Manages the accountability for both cloud services and customers.
• Develop and maintain relationships with senior management across lines of business and third parties.
• Plan and deploy support activities to ensure effective delivery within agreed budgetary constraints.
• Advise the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.
• Assure and improve the quality of the service, and maintain accurate account information.
• Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
  

Qualifications

• 10+ years of Customer Success Management experience within Enterprise Software.
• Retail Experience with an understanding of how the customer runs their business is a plus
• Cloud Technical knowledge
• Experience within a Service Delivery environment
• Executive Sponsorship & Collaboration
• A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and improve their Oracle products and services.
• Proven ability to be customer-focused, and develop acumen to cultivate and develop lasting customer relations.
• Must be a Self Starter who can demonstrate the ability to work autonomously and independently
• Previous experience with Oracle Solutions is preferred.