OperationalLeadership Intern

As a Operational/Leadership Front Office Intern, you would be responsible for:

• This is an amazing opportunity to learn and develop your knowledge and skills within all areas of Front Office including Telephones, Front Desk, Concierge, Reservations and Guest Relations.
• Understand and operate Hotel´s Property Management System
• Possess a working knowledge of reservations procedures
• Know room locations, types of rooms available, and room rates, as well as other services of the property
• Assist in preregistration and blocking of rooms for reservations
• Register guests and assigns rooms. Accommodate special requests whenever possible
• Maintain relevant information available to customers and sometimes play the role of tourist advisor on the potential places in the region to visit.
• Offer personalized service to each and every guest
• Handle guest complaints with interest, concern and empathy
• Coordinate room status updates with the Housekeeping department
• Promote the activities offered by the hotel to tourists for commercial purposes.
• Establish invoices at the customer’s departure: price of the stay, meals, minibar consumption, excursions, hotel services … and manage payments.
• Know all safety and emergency procedures and is aware of accident prevention policies
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  

As with any job, we do have certain criteria that you will need to meet in order to be considered. These are detailed as follows:

• A passion for team work and development
• Excellent organizational skills with a high level of accuracy
• Excellent communication skills and ability to build effective long-term relationships
• Excellent computer skills
• Analytical approach to work
• Studying or Graduate of Hospitality, Tourism or related
• Prepared to commit to a Six upto Twelve months’ internship