Skills Abilities/knowledge Essential
- Ability to assess and make effective decisions under pressure in complex situations
- Ability to communicate clearly and concisely in highly charged environments
- Ability to take decisions with sound judgement and understanding when to report to senior manager
- Able to understand and articulate highly complex health and procedural issues to a lay audience
- Able to evaluate options and present articulate arguments
- Ability to successfully influence and persuade others
- Excellent interpersonal skills with an ability to work with people in stressful situations
- Effective communication skills with patients and relatives
- Knowledge of the statutory process and procedures required when a person dies
- Ability to deal tactfully and discreetly with matters of confidential or sensitive nature
- Excellent response and report writing, presentation skills and experience of chairing meetings
- Ability to compile and interpret comparative and trend information using databases and other software packages
- Good attention to detail, with the ability to identify the need for further intervention or investigation following review of documentation or data
- Able to promote equality and diversity as a manager and team member