Housekeeping Manager

• A minimum of 5 years of Managerial Experience in a Luxury Hotel environment in the UAE.
• Computer literacy, with a mastery of Word, Excel, and Outlook. An exceptional knowledge of Hotel PMS, specifically Opera is Advantageous.
• Exceptional skills in Improving Customer and Stakeholder Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Supervises and administers Housekeeping Operations with a focus on maintaining ‘FIVE-Star’ Luxury Standards.
• Conducts Regular Inspections of VIP rooms, ensuring they exude a stunning and glamorous atmosphere.
• Upholds ‘FIVE-Styled’ Guest Service by employing FIVE’s Standard Operating Policies.
• Takes charge of Training all Housekeeping ‘FIVERs,’ fostering a next-level approach to service and professionalism.
• Demonstrates a Health and Safety-Conscious Approach, actively maintaining a Safe Work Environment.
• Ensures accuracy in Regular Inventories and Losses Analysis, maintaining FIVE's industry-leading Commitment to Excellence.
• Crafts the Annual Linen Budget and Annual Uniform Budget, accounting for quantity inventory and linen losses.
• Maximises hotel profitability by judiciously Managing Expenses, Labour, and Material Resources, embracing an efficient and minimum-waste approach to Operational Budget Preparation.
• Liaises with External Contractors, Conducting Audits to ensure their services meet FIVE’s Sensational Expectations.
• Maintains the Highest Standards of Cleanliness, Maintenance, and Safety throughout the Hotel.
• Oversees the accurate, consistent and reliable implementation of Lost and Found Procedures.
• Showcases a Highly Organised, Career-Oriented, and Result-Driven Approach with Flexibility in hours, assignments, and additional duties.
• Manages FIVE Tribe Members with a focus on maintaining a Productive, Proactive Work Ethic, fostering an atmosphere conducive to Career Advancement.
• Upholds high morale throughout the Department, identifying and removing barriers.
• Demonstrates a Coaching Nature and Empathetic Leadership Approach, positively impacting ‘FIVER’ Satisfaction and the overall Guest Experience.
• Conducts Spot-Checks of back-of-house areas for Cleanliness, contributing to the behind-the-scenes 'Vibe at FIVE.’
• Thrives under pressure in a Fast-Paced and Dynamic Environment.
• Cultivates a Close Working Relationship with all hotel departments.