Customer Sales Executive

1. Promote excellent customer service and ensure satisfaction is delivered consistently.

2. Complete bookings with carriers and submission of shipping instructions with great accuracy

3. Build a strong relationship with customer in terms of high confidence level

4. Communicate and follow-up with customer on the status of their shipments or deliveries.

5. Understand individual customer’s processes and Key Performance Indicators (KPIs).

6. Achieve and monitor customer’s monthly Key Performance Indicators (KPIs) closely.

7. Comply with company’s standard operating procedure (SOP) and quality policy.

8. Comply and achieve quality standard in accordance with Quality Management ISO 9001:2008 standards.

9. Communicate with superior to improve department processes.

10. Perform any other tasks as and when assigned by the superior.