صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني– Answer inbound calls, respond promptly and professionally to customers’ inquiries about products and services.
– Manages and updates order details using ERP System in a timely manner.
– Receiving orders, ensure accuracy in billing charges, payments and dispatch of SKU’s based on PO.
– Working with sales, production and planning team to create better methods to address customer complaints.
– Review customer accounts and transactions while resolving issues, handling complaints and returns.
– Provides accurate and complete information regarding product availability, order status, pending order and other product related queries.
– Monitoring customer satisfaction levels – handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
– Keep records of customer interactions, process customer accounts and file documents.
– Follow communication procedures, guidelines and policies
دوام كامل
مكتب المساعدة والدعم الفني / خدمة العملاء / الاتصالات الهاتفية