Call Centre Agent

-Plot all booked assessments on the CRM system and co-ordinate with the Front -Desk of the relevant branch.

Send an assessment confirmation WhatsApp to the prospective student immediately upon booking the assessment.

Contact and follow-up with all leads that did not get converted to an assessment, did not show up for an assessment, cancelled an assessment or did not register after taking an assessment.

Contact and follow-up with all customers who did not renew packages.

Push to convert all leads to direct registration without doing an assessment in the branch.

Co-ordinate with the HR, Recruitment and Education Departments to remain informed about teachers joining, teachers leaving, teachers annual leave, introduction of new subjects etc.