Technical Writer

Objectives of this Role:

1. Develop comprehensive documentation that meets organizational standards
2. Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
3. Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success
4. Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
5. Evaluate current content and develop innovative approaches for improvement

Responsibilities:

• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications:

• Bachelor’s degree in a relevant technical field
• 3-6 years industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications:

• Proven working experience in technical writing of software documentation, technical proposals
• Ability to deliver high-quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Experience using XML tools to create documentation