Room Reservations

Responsibilities:

• Answers all external calls in the respective standard and manner

• Assist the reservations request of our guests, business partners and internal clients

• Have full and up to date knowledge of the hotel products and services.

• Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller's needs using a client orientated approach.

• Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival

• Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.

• Actively participate in maximising revenue through up-selling.

• Follow up on non-guaranteed and waitlisted bookings

• Handle no-shows and cancellations efficiently

• Maximize selling opportunities by adding customer value at every opportunity.

• Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.

• Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.

• Prepare, update and file all correspondence relating to room sales

• Be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.