Cluster Sales Manager

Under the general guidance and supervision of the Director of Sales and Marketing, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.
- To drive, manage and maintain robust positive relations with all key accounts and business partners of MH&R and the hotel.
- To work as a team member to create the most professional sales team, in Mövenpick Hotels and Resorts. To meet and exceed sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the hotel's revenues and profits in across all revenue streams specifically rooms, small meeting conference and food & beverage departments.
- To develop network of contacts to encourage and secure hotel trial of key decision makers.
- Generates and maintains customers of corporate segment through various sales activities (face to face sales calls, telephone calls, entertainment)
- Maintains a high level of exposure for the hotel through direct sales, telephone, fax, and written communications.
- Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts' management for a comprehensive client servicing, achieving targets and maximum productivity
- Provide service that is sincere, warm and enthusiastic, ensuring guests'/residents' & colleague's satisfaction at all times.
- Take time to familiarise yourself with all guests, residents and colleague's, and be committed to service excellence.
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
- Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
- Maintains professional business confidentiality.
- To adhere to Company and Hotel rules and regulations at all times.
- Good knowledge of S&C, Microsoft Office and Microsoft outlook. Uses technology available for reports, communication and client correspondences.
- Flexible to adapt to sudden increase in working hours as per business needs

Key Deliverables and Responsibilities

Planning & Organizing:

- To develop in conjunction with the Director of Sales & Marketing structures, timely, achievable personal business plan.
- To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
- To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Mövenpick Hotels & Resorts Policies and Procedures.
- To have a good understanding of contribution margins for each product results and work with respective heads of departments to maximize Operating results.
- To achieve targets in terms of number of new active Accounts, Room Nights, Banquet Covers and Revenue as set by the Director of Sales and Marketing.
- To submit weekly entertainment schedule to the Director of Sales & Marketing for approval.
- As directed, plans sales trips or attends trade shows and exhibitions under the direct approval and guidance of the DOSM and where applicable in coordination with International Sales Offices.
- Arranges site inspections of hotel and lunches and dinners.
- Attends major corporate functions and promotional events (i.e. exhibitions) and promotes sales (rooms, catering and other facilities and services) for the hotel.
- Where applicable, closely coordinate and communicate with International sales office with regards to accounts/markets that are serviced by International Sales
- Ensures that selling strategies are adhered to during negotiations and up selling opportunities whenever possible.