Call Centre Agent

URGENTLY HIRING : Female only !

PURE HOME Real Estate - Abu Dhabi, UAE

Tasks and responsibilities :

Attending customers interactions and efficiently gather related information to fulfil customer needs.
Professionally handle customers interactions and ensure that issues are resolved both promptly and thoroughly.
Maintain a high level of knowledge about the products and services and ensure customers are provided with full accurate information.
Adhere to all company policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
Adhere to Call Centre scheduling, and maintain high level of adherence
Requirements:

Minimum High school/Diploma graduate
Minimum 1-2 years of experience in call centre
Knowledge in :

Call Centre Policies and Procedures
Customer Segmentation and Understanding
Regulatory and Compliance Knowledge
Telephone Etiquette
Available in Abu Dhabi for immediate joining
MUST be Fluent in English and Arabic
Female applicants ONLY