Customer Transformation Leader

Responsibilities:
• Customer and Industry Expertise: act as a thought leader with deep coaching and industry expertise related to our customers. Coach teams to articulate and understand specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth as they relate to the customer’s broader industry.
• Trusted Advisor: Coach the team to work with our most strategic customers to envision transformational opportunities and develop a robust business case to instigate decision-making. Be seen as a trusted advisor with the clients C-suite, allowing early access to our clients.
• Digital Transformation, Scoping and Orchestration: Identify the right industry partners in your region to drive our customers digital transformation journey and provide end-to-end governance from value discovery to value realization to accelerate value creation for our customers.
• Leadership and People development: Lead Area teams of Digital Advisors and Digital Advisor Managers, developing future leaders and providing direct performance feedback, as well as well as direction and leadership on successful client engagement strategies.
• Sales/GTM Enablement: support Microsoft teams in working with customers on strategic big deals and expanding Microsoft relationships with large, complex, and/or global customers into strategic partnerships that drive consumption pipeline.