Restaurant General Manager

Responsibilities
• Ensures that all maintenance issues are rectified as soon as possible by taking responsibility for any actions and quotes required.
• Fully supports the Head Chef in managing the kitchen team and operation.
• The Restaurant GM must be fully conversant with the local laws and customs regarding the serving of alcohol and in particular the variations regarding the license under which his restaurant operates. He must also ensure that all staff under the GM’s leadership are aware of these laws and license requirements and practice responsible service of alcohol.
• Inspire a first class team to deliver excellence, consistency, quality and guest experience.
• Develop & grow a first class family tree
• Maintain standards to ensure that the customer experience is efficient, effective and hospitable. The Restaurant GM has overall responsibility of all aspects of the customer service, front and back of house.
• As the most senior brand ambassador the Restaurant GM must be fully versed in brand standards and ensure that all colleagues are knowledgeable and maintain these standards.
• Must ensure that all daily, weekly and monthly paperwork is completed and filed/forwarded correctly. Must ensure that all colleagues have attained and retained the correct knowledge to complete the paperwork required for their station.
• Is fully responsible and accountable for ensuring that all monies are safe guarded at all times and that all paper work is completed in accordance with company policy.