Manager HR Service Desk

Responsibilities:
• Senior point of escalating for all day-to-day issues
• Support the wider HR Team in delivery of Group HR projects and programs
• Day to day management and query management system on behalf of all employees within the business.
• Ensuring the HR Service Desk fully supports the business needs and able to answer queries confidently
• Provide professional advice and support to employees and senior managers on all aspects of people management
• Management and responsible tpadministrate all policies and procedures in compliance with TG Operating Manual and SOP standards
• Ensures all advice fully reflects the business desire to be an employer of choice, current employment legislation and best practice.
• Ensure help desk software integrates with MYTG and web-accessible portals, tracks incoming employee requests and offer self-service options for