Houskeeping Supervisor

RESPONSIBILITES
• Supervise the implementation of housekeeping standards and procedures in relation to:
• Bedroom service
• Bathroom service
• Valet service
• Cleaning service
• Linen maintenance
• Recommended changes to these standards and training needs on an ongoing basis.
• Maintain a current and thorough knowledge of all housekeeping systems.
• Open and close the shift and ensure effective shift hand over.
• Distribution and collection of keys.
• Management of all incoming and outgoing calls.
• Solve employee grievances.
• Perform Room allocations.
• Perform Room inspections.
• Prioritise arrival rooms.
• Liaise with Front Office for guest and hotel requirements.
• Ensure guest valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Management of lost property for the hotel
• Ensure you have complete knowledge of room types, layouts and facilities.