Sales Manager

- Develop and implement a Membership growth strategy, covering Sales, Marketing and retention, in order to deliver volume and income growth against ambitious targets
- Working together with our Marketing, Sales, Finance and Revenue Teams, ensuring a full commercial success both for the Re-Connect Program and for the Fairmont The Palm Health Club.
- Working together with our Marketing Team in creating and updating membership collateral and marketing materials, including letters, flyers for upcoming events, welcome packets, fact sheets, directories, surveys, and others.
- Ensure the effective operating of the Residence memberships and other membership programs
- Maintain all membership databases and ensure timely renewal
- Ensure the Membership Team provides excellent customer service throughout the entire journey of the Guest Experience
- Promote and organize fitness programs and activities for in house guest/ members and group guests
- Promote the facilities and organize special events as required
- Work towards achieving assigned budgets and Manage all related financial/accounting processes of all Residence members and other membership programs
- Develop a membership customer journey strategy
- Oversee membership campaigns, including on-site sales, direct mail, or media marketing, and work to increase members' engagement
- Track all incoming leads and follow up with all current leads while maintaining a CRM database
- Implement reconciliation systems with the Finance Department to ensure that Membership and Finance reporting of membership income is consistent
- Develop membership retention strategies and targets throughout the 4 Business Units
- Manage the communication channels between the Residences, Ownership and Hotel
- Consolidate monthly reporting of all members activities
- Execute membership marketing plans and programs effectively
- Ensure all marketing opportunities are maximized to full potential and marketing initiatives are delivered with high impact
- In conjunction with the Director of Marketing, oversee the hotels membership advertising and promotion activities, including print, electronic, and direct mail
- Lead on the planning and delivery of members' events and develop a regular program of activities for members
- Assist in the recruitment, development and training of all Colleagues
- Other duties as assigned