Waiter/Waitress

Responsibilities:
• Have a working understanding of all Food and Beverage restaurant and bars in order to properly direct and advise guests
• Prepare Outlet for service utilizing opening checklist and as instructed through briefings
• Prepare and set tables and/or trays (Private Dining) according to F&B SOPs, Outlet Requirements and as per meal period and customer requirements
• Accurately take & process orders
• Serve & clear food and drinks within required time frames
• Provide table service of alcoholic beverages
• Maintain good knowledge of menu to answer questions the guests may have
• Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant inquiries or bookings
• Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned
• Has a working knowledge of the Outlet room layout, table numbers, stations and colleagues working during each shift
• Identify and take all opportunities to enhance the quality of service (up-selling, guest recognition, resort knowledge)
• Conduct communication with customers and colleagues in a polite, professional and friendly manner.
• Practice high standards of personal presentation in accordance with & Grooming & Presentation Standards