Reception Agent

Transforms a request for information into a potential reservation as soon as there is an opportunity.
• Does not disclose any financial information or any other information of the Accor Hotels.
• Presents the brand and/or Group’s loyalty programme to customers; adapts the sales pitch to each customer.
• The Reception Agent will ensure that all the guests who checked in during her/his shift are fully recorded the same day on the accurate immigration reports (CID as per UAE law).
• Adheres to the reporting requirement of the Front Office as outlined by the Rooms Division Manager.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.